Below is a list of answers to common questions.
If your question is not covered here please contact me.
Are your products mass produced?
Absolutely not. All of my products are handmade to order with the utmost care.
How much do your products cost in my currency?
Use this website to perform currency conversion into your local currency.
All prices are in British Pounds (GBP)
Which payment methods do you accept?
My primary payment method is Paypal, which can deal with credit and debit card payments easily.
If paying in a currency which is not GBP, Paypal will also automatically convert this into British Pounds.
When will out of stock products be available again?
I always aim to restock products before they run out completely. However, this is not always possible due to the amount of time some of the more detailed items take to craft. It is worth noting that some items are created in very limited batches, and sometimes only a single batch.
Do you accept returns on your items?
Returns are accepted in the instance of production error or if the item is defective.
In the unlikely event that your item is damaged during transit, I will do my best to resolve this (photographic evidence will be required).
Do you ship your products to my country?
Yes, I ship worldwide. Shipping will be calculated upon checkout.
Please ensure your postal address is correct at the time of purchase as Paypal's guidelines state that orders cannot be dispatched to an alternative address.
How are shipping costs calculated?
All shipping costs are calculated based on weight. If multiple items are purchased together, shipping will be calculated accordingly. If you require a trackable service, please select this from the delivery options. If you select regular mail, I will not be able to provide you with a tracking number.
When will my order be dispatched?
I aim to dispatch orders within 2–3 working days of cleared payment. However, some handmade items may take slightly longer – I will advise you by email if this affects your order. Please note: dispatch times listed on each item are guidelines only.
Will my items be dispatched together?
Items will be dispatched together when possible. However, some delicate items will need to be sent separately to avoid damage in transit.
How long will it take to arrive?
All items are sent using the Royal Mail 1st Class Service in the UK and Royal Mail Airmail for Europe and Rest of World. Royal Mail aim to deliver your item in 5–7 working days, however, timing may vary due to national/international holidays, Customs handling and local postal service routing and delivery.
My order has been dispatched but not arrived yet, what should I do?
Royal Mail require a waiting time from dispatch of 15 working days for the UK, 28 working days for Europe and 40 working days for Rest of World before you can make a lost parcel claim. I understand the frustration that a delayed or lost item can cause but unfortunately I cannot take any action until this time has passed.
Do I have to pay custom duties on my packages?
Yes, you are responsible for all custom duties related to your package. Please keep in mind that custom duties and regulations vary between different countries and from one product to another.
Book of Shadows Questions
Can I reserve one of your Book of Shadows replicas?
Unfortunately I am not able to do this, due to the extreme demand for the replica.
In order to give everyone a fair chance in obtaining a replica, I give at least a month’s notice via the social media pages prior to releasing a new batch. Small batches are released throughout the year to create regular availability. Please visit my Book of Shadows page for a rough estimate of the next batch release date.
Do you offer an instalment plan for your full-size replica?
At the moment this is not possible.
Can I purchase the Book of Shadows cover by itself?
Not at this time. Producing full size replicas is currently my primary focus.
Do you offer your Book of Shadows replica in different languages?
I only offer my Book of Shadows in the English language and do not have plans to expand to other languages at present.
Can I choose which pages go into my Book of Shadows replica?
My Book of Shadows has a set order that has been carefully put together by analysing the appearance of the book throughout the entire series. In doing this, I am confident that I have put together a very accurate Book of Shadows replica.
How much is shipping to my location?
Shipping is calculated during checkout by location. Since couriers are used for delivery of these Books, and due to the size/weight, the prices are higher than normal postal service costs.
How are your Book of Shadows sent and how long will it take to arrive?
My full size Book of Shadows replicas are sent in a specially sized double-wall box and wrapped in sufficient packing and bubble wrap to ensure protection on its journey. Once shipped a book will usually take around 3–5 days to arrive (depending on Customs handling) and is fully trackable using a reliable courier service.